Refund policy

Return Policy and Refunds

Effective Date: 01.11.2024

1. Return Window We offer a 30-day return policy. You have 30 days from receiving your item to initiate a return.

2. Eligibility for Returns To be eligible for a return, your item must be:

  • In the same condition that you received it: unworn, unused, with tags, and in its original packaging.
  • Accompanied by the receipt or proof of purchase.

3. Non-returnable Items The following items cannot be returned:

  • Gift cards
  • Sale items (such items that are received for free as part of a promotional sale)
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

4. European Union 14-Day Cooling Off Period If you are a customer in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

5. Initiating a Return To start a return, contact us at zootyltd@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

8. Exceptions Please note that we may refuse a return or exchange if sent beyond the return window or if the item is not in its original condition.

9. Contact Us For any questions about returns or refunds, please contact us at zootyltd@gmail.com.